Terms and conditions

Please read these terms and conditions carefully before using this website.

Terrace Dental Care is part of Portman Dental Care.

This website is operated by Portman Healthcare Limited (“Portman or Portman Dental Care”) which is registered and incorporated in England and Wales under company number 06740579. Our registered office is at Rosehill, New Barn Lane, Cheltenham, GL52 3LZ.

Terms of website use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of the Terrace Dental Care website (“our site“), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.

Changes to our site

Terrace Dental Care reserve the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this website and to restrict or prohibit access to it. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Except as expressly provided for on this website, we are not responsible for the content or use of any web pages or any message sent or received by you.

Your use of our site

You shall not use this website for any illegal purposes and in particular you agree that you shall not send, use, copy, post or allow any posting which is defamatory or obscene or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors.

Intellectual property rights

All present and future copyright, trademarks, and other intellectual property rights relating to this website are vested in us and our licensors. You acquire no rights in the website other than the limited right to use the website in accordance with these terms. You agree to protect our proprietary rights and those of our licensors and agree to promptly notify us in writing (contact details below) upon becoming aware of any unauthorised access or any use of the website that infringes upon any proprietary rights.

You are permitted to print out or download information and content from this website only for your own personal non-commercial use or for the non-commercial use of your organisation. You may not offer for sale or sell or distribute over any medium any part of this website or its content. You may not make any part of the website available as part of another website, whether by hyperlink framing on the Internet or otherwise unless you have been authorised to do so in writing by us.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; use of or reliance on any content displayed on our site; loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your own information technology, computer programmes and platform in order to access the website. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact [email protected].

Third party links and resources in our site

While this website may provide links to other websites we have no control over such sites. We cannot accept any liability for the accuracy or otherwise of any content, or the security of any activity carried out on other such sites. Your use of such sites is at your sole risk.

Breach and indemnity

If you are in breach of these terms we may suspend your access to this website and refuse to provide you with any further access to it.

You hereby agree to indemnify us against any costs, claims, losses and damages (including legal fees) incurred by or awarded against us as a result of your misuse of this website or your breach of these terms.


These terms may be amended by us from time to time. Your use of this website following such changes constitutes your acceptance of these changes.

Applicable law

These terms and conditions, its subject matter, its formation and the content of this website are governed by English law whose Courts shall have exclusive jurisdiction.

Contact us

To contact us, please e-mail [email protected].

Dental Plan - OPTIONS

Background – The purpose of this document is to set the terms of the agreement for treatment between the Patient and The Terrace Dental Centre. This document details the treatment to which the Patient is entitled and the Patient’s obligations to the Dental Practice under the Plan. This document aims to explain clearly the operation of the Plan to the Patient. If you have any questions, please do not hesitate to discuss them with us. In particular, if you have any questions about which treatments are included within the scope of the Plan you should ask before signing the agreement.


  1. Definitions in this Agreement – ‘Dental Practice’ means Dr Sonal Patel, Terrace Dental Care, 123 High Street, Newmarket, Suffolk, CB8 9AE. ‘The Patient’ means the patient signing the agreement.
  2. Operation of the Plan – The Dental Practice operates a Plan to allow the Patient to budget for certain aspects of their dental treatment by collecting a monthly Direct Debit from the Patient for a minimum of one year from the date of signing the agreement. This type of Plan is commonly known as a Patient Payment Plan. The treatment that is covered under the Plan is detailed at paragraph 4 below.
  3. Assignment – The Agreement is personal to the Patient and the Dental Practice named in it. It may not be transferred or assigned to another dentist or dental practice. If the Patient receives treatment from another dentist that was not arranged by the Dental Practice it will not be covered by the Plan and the Patient will have to pay the other dentist’s fees and charges themselves.
  4. Treatment that is covered under the Plan – Under the Plan the Patient is entitled to receive dental treatment provided by the band allocated to them under the Options Plan. Exceptions of treatment are detailed in paragraph 7 below.
  5. Accident and Emergency Benefits – All benefits are offered at the current fee schedule of the Dental Practice and will only be reimbursed up to that level of fees. These include:
    1. Emergency out of surgery hours treatment for pain relief by your own dentist or a local practice by agreement.
    2. There are two levels of benefits for Accidental damage caused by external trauma to the mouth.
    3. Level 1 is included as standard. Level 2 is offered at an extra cost.
    4. A maximum of £5000 at level 1 and £10,000 at level 2 will be reimbursed.
    5. This is provided all claims are accompanied by a receipt in English with the dentist’s full contact details attached
  6. Emergency Treatment – The Dental Practice will provide reasonable access to emergency treatment outside of normal practice hours. The Dental Practice at its discretion may either provide this treatment itself or through another dentist via prior arrangement.
  7. Treatment that is not covered by the Plan – The following treatments and charges are not included under the terms of the Plan:
    1. Any treatment that has commenced prior to entering into this agreement.
    2. Any treatment other than that specified under the band in the Plan.
    3. Treatment which is not clinically required in the Dental Practice’s opinion.
    4. Treatment given elsewhere than at the Dental Practice.
    5. Treatment given by another dentist that the Dental Practice has not arranged on the behalf of the Patient.
    6. Prescription, pharmaceutical and laboratory charges.
    7. Treatment involving dental implants. 
    8.  Exclusion for the full cover plan options:
    9. Any treatment, which requires a lab bill or 1/3 of the total cost of the treatment, has to be paid if the treatment is regular treatment and not caused by an accident.
    10. If the treatment is covered by the A&E benefits then the patient pays nothing and the dentist is reimbursed the whole fee up to the limits of the benefits.
    11. Any non-essential dental treatment – if patients require cosmetic treatment then they pay for this independently of the plan. Treatment involving dental implants.
  8. Paying for treatment that is not covered by the Plan – Nothing in this Agreement prevents the Patient from receiving treatment from the Dental Practice that is not pad under the Plan, if the treatment has been agreed between the Patient and the Dental Practice. The Patient is responsible for paying for any treatment or charges not covered by the Plan. If treatment is covered by the A&E benefits then the Patient pays nothing and the dentist is reimbursed the whole fee up to the limits of the benefits.
  9. Treatment given by another dentist – The Plan only covers treatment that is either provided or arranged by the Dental Practice. It will therefore cover treatment given to the Patient by a dentist who is not associated with the Dental Practice provided that the Dental Practice has arranged this treatment on the Patient’s behalf. However, if the Patient receives treatment from another dentist that was not arranged by the Dental Practice, the cost of the treatment will not be met by the Plan and the Patient will have to pay for this treatment.
  10. Specialist treatment – The Plan does not include payment of costs for either referral to a specialist or treatment from a specialist. If a Patient requires referral to a specialist or treatment from a specialist then the Patient will have to pay for the referral and/or treatment themselves.
  11. Disclosure of records – Upon signature of this Agreement the Patient consents to the disclosure of the Patient’s dental and other records for the purpose of any treatment, examination or review of dental health care provided by the Dental Practice under this agreement. The Patient’s records will only be disclosed for these purposes and no other purpose without the Patient’s express written consent.
  12. Payment of fees
    1. The Dental Practice will provide the Patient with one Direct Debit form. This form is a monthly Direct Debit form to cover the Patient’s treatment under the Plan. The Patient should sign the Direct Debit form and return it to the Dental Practice. Any payment for treatment or items not included within the Plan should be made directly to the Dental Practice.
    2. The monthly Direct Debit will continue to be collected by the Dental Practice until the agreement has been terminated in accordance with the provisions of this agreement. Except in the case of an administrative error or the part of the Dental Practice no refund of any payment made under these terms and conditions will be allowed.
  13. Variation of direct debits – If it is necessary for the Patient’s monthly direct debit to be varied the Patient will be given 2 months written notice of the need for variation.
  14. Missing a Direct Debit Payment– If the Patient fails to pay a monthly fee within one month of it falling due, the Dental Practice will contact the Patient to review the situation. If the Patient fails to make two successive payments without good reason this agreement will be terminated by the Dental Practice immediately. The Patient will then be personally liable for any fees payable to the Dental Practice. Dispute Resolution – The Dental Practice is obliged to maintain an internal complaints procedure. Should the Patient be dissatisfied with the care that they received they should raise the matter with Dr S Patel.
  15. Dispute Resolution – The Dental Practice is obliged to maintain an internal complaints procedure. Should the Patient be dissatisfied with the care that they received they should raise the matter with Dr S Patel.
  16. The Patient’s obligations
    1. The Patient must keep all appointments made with the Dental Practice for treatment or examination.
    2. If you are unable to attend an appointment please give the Dental Practice at least 24 hours notice. Failure to do so may result in forfeiting the treatment scheduled and a fee will be charged.
    3. The patient must inform the Dental Practice immediately of any incident or problem affecting the dental health or anything that may potentially affect their dental health.
    4. If the Patient does not comply with the above requirements then the Patient will not be entitled to receive treatment under the terms of the Plan.
    5. The Patient will become personally liable to pay the fees charged by the Dental Practice for treatment provided to correct any problem with the Patient’s dental health that the Patient has failed to inform the Dental Practice of.
    6. If in the reasonable option of the Patient’s dentist it is no longer possible to maintain the Patient’s dental health because of something that the Patient has done or something that the Patient has failed to do, then the Dental Practice may end this agreement immediately by giving the Patient written notice.
  17. Varying this Agreement – The terms and conditions of this Agreement may be varied by the Dental Practice after they have provided the Patient with 2 months written notice of the intention to vary the Agreement. Such notice will be deemed to have been received on the second day after posting by first class post. If the Patient does not wish to accept the variation then the Patient may terminate this Agreement by giving 21 days clear written notice to the Dental Practice. If the Patient does not give notice within the time allowed by this paragraph then the Patient will be taken to have accepted the variation to the Agreement.
  18. Terminating this Agreement – The Patient may end this Agreement by giving no less than 21 days clear written notice to the Dental Practice. If the Patient wishes to leave the Dental Practice the Patient should arrange a final appointment at which the Dental Practice will arrange to provide the Patient with any necessary outstanding treatment, review their dental health and prepare a record of their dental health which the Patient can provide to their new dentist.
  19. Entire Agreement – The terms contained in this Agreement constitute the entire terms between the Patient and the Dental Practice in relation to dental health care provided under the Plan. This Agreement supersedes any previous agreement or understanding and may not be varied except in writing by the Dental Practice.
  20. Governing law and jurisdiction – English law shall apply to this Agreement and both the Patient and the Dental Practice agree to submit to the exclusive jurisdiction of the English and Welsh courts/Northern Irish Courts.
  21. Waiver – No waiver by the Dental Practice of any breach of this Agreement by the Patient shall be considered as a waiver of any subsequent breach of the same or any other provision.
  22. Severance – If any provision of this Agreement is held by a court or other competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected.

Portman Dental Care Awards

Fmc Logo 2019 Winner Oby M25
Award Logo 2018
Dental Industry Award - Portman Dental Care
Private Dentistry Awards - Portman Dental Care
The Dentistry Awards - Portman Dental Care
Elite Practice Award - Portman Dental Care